Grow My Therapy
Grow My TherapyGrow My Therapy — automation for psychiatry practices
Let us be precise about what this is. It is not AI in the consulting room, it is not anything that touches a clinical decision, and it is not a note-writing tool. It is the layer around your calendar: the questions that arrive by phone forty times a week, the intake nobody completed, the reminder that did not go out, and the follow-up enquiry that went cold.
For a psychiatry practice that layer is unusually expensive, because a missed fifteen-minute follow-up and a missed sixty-minute evaluation cost very different amounts and both are avoidable.
What we will not automate
There is a great deal of software being sold to physicians at the moment that promises to summarise, suggest or draft clinical content. That is not what this is, and we would rather define the boundary before describing the service than have you assume otherwise.
What sits on the automated side: answering routine questions about fees, insurance, availability and policies; collecting intake and signed policies before an appointment; sending and confirming reminders; routing an enquiry to the right place; following up with someone who asked about an appointment and then went quiet.
What stays on your side, always: anything involving symptoms, diagnosis, medication, risk or a clinical judgement. If a patient message strays into that territory, the automation stops and hands it to a person — which is a rule we build in explicitly rather than hoping the system behaves.
The test we use: if getting it wrong could affect someone’s care, it is not a candidate for automation. That excludes more than most vendors would like.
What your phone is actually for
Every psychiatry practice we have looked at fields the same small set of questions repeatedly. Each one has a fixed answer that you have already decided. That makes them automatable without any judgement being delegated.
A list, by plan name, kept current — plus what a self-pay appointment costs and whether you provide superbills. Answered instantly at any hour instead of consuming a call.
The most frequently asked and most frequently out of date. A dated availability status removes a call, prevents a wasted enquiry, and is one of the strongest signals in your search visibility.
Your controlled-substance policy in your own words. Not a clinical answer — a statement of practice policy you have already decided, delivered before an appointment gets booked on a false assumption.
The process, not the decision. Where the request goes, what you need, and how long it takes. Anything requiring clinical judgement is routed to you rather than answered.
Length, what to bring, what records help, whether a family member can attend. Reduces anxiety and reduces no-shows at the same time.
The licensure filter, answered before someone books an appointment you cannot legally provide.
Where the money actually is
Psychiatry calendars have an unusual structure: a small number of long, high-value evaluation slots and a large number of short follow-ups. That asymmetry means a generic reminder system is a blunt instrument — the interventions worth making differ by appointment type.
For evaluations, the work is protecting a slot you can only offer a few times a week: confirmation, intake completed in advance so the hour is clinical rather than administrative, and a waitlist that can fill a cancellation the same day rather than leaving an hour empty.
For follow-ups, the work is volume: reminders at the intervals that actually reduce no-shows, easy rescheduling so a missed appointment becomes a moved one, and a gentle route back for the patient who has quietly stopped attending. All of it configured against the scheduler built into your site.
What runs against the calendar
The enquiries you already earned
In psychiatry that gap is long — insurance to verify, a referral to obtain, records to gather, a decision to make. Practices lose people in it purely through silence.
Questions we get
No, and it is configured so that it cannot. Its scope is practice information: fees, insurance, availability, policies, appointment logistics, and how to reach you. Anything touching symptoms, medication or risk is handed to a human, with crisis resources presented where the conversation warrants it.
We would rather it say “I cannot answer that, here is how to reach the practice” a hundred times than be helpful once in the wrong direction.
It can handle the process around them — telling a patient where to send the request, what information is needed and what the turnaround is — and route the request to you. The decision itself is clinical and stays with you.
If your practice has a specific policy about which medications can be refilled without an appointment, that policy is stated up front rather than discovered at the point of asking.
Anything a patient submits through your site goes to HIPAA-compliant storage, and notifications are written so that clinical detail does not travel in a plain email. The automation layer sits in front of your EHR rather than inside it — it collects and routes, it does not become a clinical record.
Where a specific integration with your EHR is required, that is a project to scope rather than something we would claim works out of the box.
They help, and the detail matters more than the fact — timing, channel, and whether rescheduling takes one tap or a phone call. What we can promise is measurement: your no-show rate before, the changes made, and the rate afterwards, so the question is answered with your own numbers rather than a claim.
We will not invent a number. What we would do first is count: how many calls a week are the six questions above, how many evaluation slots went unfilled last month, and how many enquiries never became appointments. Those three figures usually make the case on their own, and they belong in the monthly marketing review alongside everything else.
Most psychiatry practices are surprised by how few distinct questions make up their phone traffic. Bring that list and your no-show rate, and we will show you what can safely be handled without you. See everything we do for psychiatrists.
No obligation · nothing clinical is ever automated
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